Here in Mainland China we have very strict rules as to what websites we are allowed to access, with FaceBook being one of the main ones being blocked – bummer!
Therefore in China we use something called WeChat, which is downloaded on to your phone. It is completely trusted and used by tens of millions of people world-wide. It is basically China’s version of FaceBook.
It is super easy to download, simply go to the app store for Apple or Google play store for android and search for WeChat, then download it and create an account. Takes 2 minutes and voila, done!
We use WeChat to communicate with our customers, we use it as an instant chat facility where you can ask us a question and we can anwer almost instantaneously.
We would like to kindly point out a few things:
1. We are on WeChat approximately 8 hours per day, Mon-Sat, 10am – 7pm Beijing time.
2. If we don’t respond immediately, please be patient as we get a lot of messages or may be away. If you don’t get a response within 10 minutes, it would be better to email us.
3. We prefer emails if possible, and we aim to respond to all emails within 12-24 hours of receiving them. You may contact us using the “Contact Us” form over the website.
4. WeChat messaging is more for customers who have an urgent request or problem.
We also use WeChat to upload new products before they go on the website, as it is very fast and convenient. This will allow you to see the newest and hottest items as soon as we get them! You can the message us for the specifics of a product you have seen on WeChat (price, quality, etc.) over WeChat or via our contact us form.
WeChat to view newest items:
WeChat to instant message us:
Thank you and we look forward to hearing from you soon!